Terms of service
# TERMS OF SERVICE
Last Updated: May 26, 2026
Welcome to Ezi-Pos Cloud, operated by Digital Hakimi Trading LLC ("Company", "we", "our", or "us").
By accessing or using our website, software, products, or services, you agree to comply with and be bound by these Terms of Service.
If you do not agree with these terms, please do not use our services.
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# 1. COMPANY INFORMATION
Digital Hakimi Trading LLC
Office No 103, CBD Building
Deira, Dubai, United Arab Emirates
🌐 www.ezi-pos.cloud
📧 sales@ezi-pos.cloud
📞 +971-800553553
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# 2. SERVICES PROVIDED
Ezi-Pos Cloud provides:
- POS Software Solutions
- Restaurant Management Systems
- Retail POS Systems
- Salon Appointment Systems
- POS Hardware & Accessories
- Online Ordering & QR Menu Solutions
- Installation, Training & Technical Support
We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.
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# 3. USER RESPONSIBILITIES
By using our services, you agree that:
- All information provided by you is accurate and complete
- You will use our services legally and responsibly
- You will not misuse, copy, reverse engineer, or attempt unauthorized access to our systems
- You are responsible for maintaining the confidentiality of your login credentials and business data
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# 4. SOFTWARE LICENSE
All software provided by Ezi-Pos Cloud remains the intellectual property of Digital Hakimi Trading LLC.
Customers are granted a limited, non-transferable license to use the software for business operations only.
You may not:
- Resell the software without authorization
- Copy or distribute software illegally
- Modify or reverse engineer the software
- Remove branding, copyright, or license information
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# 5. PAYMENTS & BILLING
- All invoices must be paid as agreed
- Delayed payments may result in service suspension
- Annual renewal charges may apply for software subscriptions and support services
- Hardware, software, setup, installation, and service charges are non-refundable unless otherwise stated
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# 6. HARDWARE WARRANTY
Hardware products may include limited manufacturer warranty where applicable.
Warranty does not cover:
- Physical Damage
- Liquid Damage
- Electrical Damage
- Misuse or Improper Handling
- Unauthorized Repairs
Please review our Return & Exchange Policy for additional details.
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# 7. CLOUD SERVICES & DATA
Customers are responsible for maintaining backups of important business data.
While we implement reasonable security measures, we do not guarantee uninterrupted or error-free cloud services at all times.
We are not liable for:
- Internet interruptions
- Third-party service failures
- Data loss caused by external factors
- Customer misuse or negligence
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# 8. THIRD-PARTY SERVICES
Our services may integrate with third-party providers including:
- Payment Gateways
- WhatsApp Services
- SMS Providers
- Delivery Platforms
- Cloud Hosting Providers
We are not responsible for third-party service interruptions, pricing, or policy changes.
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# 9. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Digital Hakimi Trading LLC shall not be liable for:
- Indirect or consequential damages
- Loss of profits or business interruption
- Data loss
- Hardware or software misuse
- Delays caused by external providers or internet outages
Our maximum liability shall not exceed the amount paid by the customer for the affected service or product.
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# 10. TERMINATION
We reserve the right to suspend or terminate access to our services if:
- Payments remain overdue
- Services are misused
- Illegal or fraudulent activity is detected
- These Terms are violated
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# 11. PRIVACY
Your use of our services is also governed by our Privacy Policy.
By using our website and services, you agree to the collection and use of information as described in our Privacy Policy.
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# 12. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.
Any disputes shall be subject to the jurisdiction of Dubai Courts.
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# 13. CHANGES TO TERMS
We may update these Terms of Service at any time.
Updated versions will be published on this page with a revised update date.
Continued use of our services after updates means you accept the revised terms.
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# 14. CONTACT US
For any questions regarding these Terms of Service, please contact:
Digital Hakimi Trading LLC
Office No 103, CBD Building
Deira, Dubai, UAE
📧 sales@ezi-pos.cloud
📞 +971-800553553
🌐 www.ezi-pos.cloud