Shipping policy

# SHIPPING POLICY

Last Updated: May 26, 2026

Thank you for shopping with Ezi-Pos Cloud operated by Digital Hakimi Trading LLC.

This Shipping Policy explains our order processing, handling, delivery timelines, and shipping terms.

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# 1. ORDER PROCESSING TIME

All orders are processed within 2–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working business day.

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# 2. DELIVERY COVERAGE

We currently deliver across:

- 🇦🇪 United Arab Emirates
- 🇰🇼 Kuwait
- 🇸🇦 Saudi Arabia
- GCC & Selected Middle East Countries

Shipping availability may vary depending on the destination and product type.

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# 3. SHIPPING & DELIVERY TIME

Estimated delivery times:

- UAE: 1–3 Business Days
- Kuwait & GCC: 3–7 Business Days
- International Orders: 5–14 Business Days

Delivery timelines may vary during holidays, customs clearance, or courier delays.

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# 4. SHIPPING CHARGES

- Free delivery may be available on selected products within UAE.
- International and GCC shipping charges will be calculated based on destination, package size, and courier rates.

Shipping fees (if applicable) will be displayed before order confirmation.

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# 5. ORDER TRACKING

Once your order has been shipped, tracking details may be provided through:
- WhatsApp
- Email
- SMS
- Courier Tracking Link

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# 6. DELIVERY CONDITIONS

Customers are responsible for:
- Providing correct shipping details
- Ensuring availability at delivery location
- Receiving and inspecting products upon delivery

Additional charges may apply for:
- Incorrect addresses
- Failed delivery attempts
- Remote delivery areas

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# 7. INTERNATIONAL SHIPPING & CUSTOMS

For international shipments:
- Customs duties, VAT, import taxes, or clearance fees may apply depending on the destination country.
- These charges are the responsibility of the customer unless otherwise stated.

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# 8. DAMAGED OR LOST SHIPMENTS

If your shipment arrives damaged or missing:
- Notify us within 48 hours of delivery
- Share photos/videos of the package and product
- Keep original packaging for inspection if required

We will coordinate with the courier company for resolution where applicable.

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# 9. SHIPPING DELAYS

While we aim to deliver orders on time, Ezi-Pos Cloud is not responsible for delays caused by:
- Courier service interruptions
- Customs clearance
- Weather conditions
- Public holidays
- Incorrect customer information
- Force majeure events

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# 10. CONTACT US

For shipping-related inquiries, contact:

Digital Hakimi Trading LLC  
Office No 103, CBD Building  
Deira, Dubai, UAE

📧 sales@ezi-pos.cloud  
📞 +971-800553553  
🌐 www.ezi-pos.clou